RETURN & REFUND POLICY

Policy updated as of 08/01/2026

We want you to be satisfied with your purchase. If an item does not work out, eligible returns and exchanges may be requested in accordance with the policy below.

RETURNS & EXCHANGES

Return or exchange requests must be initiated through our online returns portal within 5 days of the order's delivery date.

All returned merchandise must be unworn, unused, and in its original condition with all original tags attached and original packaging included, where applicable.

Once a return is authorized, the item(s) must be shipped back within the timeframe provided with your return instructions. If a prepaid return label is issued, the package must be shipped within 3 business days of receiving the label. Returns shipped outside of the required timeframe may be rejected.

Online purchases cannot be returned or exchanged at any of our physical store locations. All online returns and exchanges must be processed through our online returns portal.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

You may request a prepaid return label through our returns portal. The cost of the return label will be deducted from your refund unless the return is due to a damaged, defective, or incorrect item.

Customers may also choose to use their own shipping label and arrange return shipping independently.

If an item is damaged, defective, or incorrect, eligible return shipping will be provided at no cost to the customer.

ORIGINAL SHIPPING COSTS

Original shipping charges paid at checkout are non-refundable.

For U.S. orders that qualified for free shipping, if 50% or more of the order is returned, the actual cost of the original outbound shipping label will be deducted from the refund.

This deduction is separate from any applicable return shipping costs.

SALE ITEMS & PROMOTIONAL DISCOUNTS

Items purchased with a discount of 20% or more are not eligible for a refund to the original payment method.

Eligible discounted items may be returned for an exchange or store credit, subject to the requirements of this policy.

Customers are responsible for all applicable shipping costs associated with returns or exchanges of discounted merchandise unless the item received is damaged, defective, or incorrect.

LARGE ORDERS

Due to increased shipping and payment-processing costs, we reserve the right to apply a 10% restocking fee to certain large orders.

If a restocking fee will apply to an order, the customer will be notified before the order is shipped and will have the option to cancel the order at that time.

SHOES

Shoes are eligible for return only if they are unworn and returned in their original condition.

All original tags, strings, paper inserts, and packaging must be included and intact.

Shoes showing signs of wear or returned without the required tags, strings, paper inserts, or original packaging will not be eligible for a refund, exchange, or store credit.

HOW TO START A RETURN

All returns require prior authorization and must be submitted through our automated returns portal:

https://kidichicusa.com/returns

Once your return request has been reviewed and approved, you will receive an email with instructions for sending your item(s) back.

Please do not send merchandise back without first receiving return authorization.

REFUNDS

Once your return is received, it will be inspected to confirm that it meets the requirements of this policy.

You will be notified by email once your return has been reviewed and whether your refund has been approved.

If approved, the eligible refund amount will be issued to your original payment method within 1–5 business days. Processing times may vary depending on your bank or payment provider.

Any applicable return shipping charges, original shipping deductions, or restocking fees will be deducted from the refund where permitted under this policy.

EXCHANGES

We do not automatically ship replacement items.

If you would like a different size, color, or item, please place a new order for the item you would like so that it does not sell out. Your original item must still be returned through our returns portal in accordance with this policy.

For eligible discounted merchandise, exchanges or store credit are available in place of a refund to the original payment method.

Shipping costs associated with exchange orders are non-refundable unless the original item received was damaged, defective, or incorrect.

If you are placing a new order because the original item was damaged, defective, or incorrect, please email your new order number to info@kidichicusa.com so we can review and refund any eligible shipping costs associated with the replacement order.

INTERNATIONAL RETURNS

International return requests must be processed through our online returns portal.

For international returns, the returned merchandise must be received by us within 7 business days of the original delivery date.

Original international shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

All other eligibility requirements outlined in this policy also apply to international returns.

ONLINE RETURNS AND EXCHANGES ARE NOT ACCEPTED AT OUR PHYSICAL STORE LOCATIONS.