We apologize for that! If an item from your order is missing or damaged, please send us an email at info@kidichicusa.com and we will get back to you as soon as possible.

Unfortunately, we do not allow online orders to be returned or exchanged in the stores.

Items purchased on sale of 20% or more are non-refundable. However, we will happily exchange your item(s) if you pay for the additional shipping costs.

Please see our return policy details here

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Items purchased at full price may be returned within the same day for a full refund. Otherwise, you have 3 business days for exchages/store credits.

We try our best to restock our popular items as fast as possible. However, we are not able to restock everything. :(

Please sign up for our "Notify me when available" within our products page and you will automatically receive an email notification when the item is back in stock! You can also visit or call one of our stores to see if they have the item in stock.

Yes! Purchase a Gift Card today! Visit our GIFT CARD page for more details!

We know how important it is for a garment to fit properly, so on every product page there should be a description of how the item fits. If you have any additional questions, reach out to us and we will give you a hand! :)

Unfortunately in store credits can only be used in store and online credits can only be used online.