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🏄‍♀️🌞Summer 2024 Collection is Here: Ride the wave of the latest trends. Get your hands on the season's must-haves. Dive in! 🕶️🌊

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FAQs

If I receive my order and an item is missing or damaged, what should I do?

We apologize for that! If an item from your order is missing or damaged, please send us an email at info@kidichicusa.com and we will get back to you as soon as possible.

Can I return or exchange items bought online in one of the stores?

Unfortunately, we do not allow online orders to be returned or exchanged in the stores.

Can I get a refund on items I purchased on sale?

Items purchased on sale of 20% or more are non-refundable. However, we will happily exchange your item(s) if you pay for the additional shipping costs.

What is your online return policy?

Please view our return policy details here.

I chose the two business days shipping option, but my order did not arrive within two business days, why is that so?

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

What is your in-store return policy?

Items purchased at full price may be returned within the same day for a full refund. Otherwise, you have 3 business days for exchanges/store credits.

The size I need is sold out, will you restock?

We try our best to restock our popular items as fast as possible. However, we are not able to restock everything. :(

Click on "Notify me when available" button within our products page and you will automatically receive an email notification when the item is back in stock! You can also visit or call one of our stores to see if they have the item in stock.

Do you sell gift cards?

Yes! Purchase a Gift Card today! Visit our GIFT CARD page for more details!

How do I find out more about your sizing?

We know how important it is for a garment to fit properly, so on every product page there should be a description of how the item fits. If you have any additional questions, reach out to us and we will give you a hand! :)

Can I use my in store credit online?

Unfortunately in store credits can only be used in store and online credits can only be used online.

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