Returns & Exchanges

We want you to love your Kidichic purchase! If you’re not completely satisfied, we’re happy to help with returns or exchanges. Follow the steps below to start your return.

How to Start a Return or Exchange

1. Visit Our Return Portal

   Click the button below to begin your return or exchange.

   Start Your Return
2. Look Up Your Order

   Enter your order number and either your email, phone number, or postal code to find your order details.

3. Select Items to Return

   Choose the items you’d like to return or exchange and submit your request.

4. Wait for Approval

   Once your return is approved, you'll receive further instructions on how to send your items back.

Important Notes

• Eligibility: Returns and exchanges must be requested within 5 days of delivery. Items must be unused, in their original condition, and include all tags and packaging.
• Sale Items: Items purchased with a discount of 20% or more are not eligible for refunds but can be exchanged (shipping costs apply).
• Restocking Fee: A 10% restocking fee may apply to large orders before shipping.
• Shipping Costs: Customers are responsible for return shipping costs. Free shipping costs will be deducted from refunds.
• Exchanges: Exchanges are available for most items. Shipping costs for exchanges are non-refundable.
• International Returns: Must be received within 7 business days of delivery. Return shipping costs are the customer’s responsibility.

For more details, please review our full Refund Policy.

Need Help?

Contact us if you have any questions about returns or exchanges:

info@kidichicusa.com | (718) 676-8060